Our call center team works with customers who are currently in the service lane and those who have declined service.  Our team's one goal is to retain the customer by securing approved financing to purchase the service offered by the advisor, and re-book appointments into the dealership.

 

Scenario 1 

The customer is about to decline service due to a financial need. The service writer then recommends BDS and asks the customer to contact our BDC support center.  The team works with the customer to get him approved for the financing needed to purchase the repair.  Your service advisor returns to working his lane while engaged with our team. ​

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Scenario 2

The customer has declined service and left the dealership. You send a Quick-Link with your outbound service marketing.  The customer clicks on the link, and our team works with him to qualify him to purchase the service.  We then contact the dealership and set the appointment with the service writer.

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Scenario 3

Your dealership sends outbound marketing emails with the BDS Quick-Link for service specials.  The customer clicks on the link and pre-qualifies prior to visit at the dealership.  Our team gets the approval and books the appointment in your dealership. 

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