The Call center team is the heart of our operations they are a resource for your service advisors and customers.

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After the service advisor recommends BDS, the customer contacts our team and the process begins.  Your service advisor returns to working the service lane while the customer is engaged with the BDC.  

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This is how BDS drives additional service income. 

 

1.  Send the digital Link in your outbound communication prior to the discounting of the recommended service.  Maintain margin and grow your effective labor rate.

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2.  The team engages respondents to the link and pre-qualifies the customer to purchase the quoted services.  The team books the service back into your dealership.

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We keep the service advisor informed via our SMS messaging platform and email every step of the customer cycle.  BDS operates in a Cloud Platform set in Microsoft Azure.  95% of Fortune 500 companies trust their business on Azure.  

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